Lead Customer Service Rep
Company: VirtualVocations
Location: Tucson
Posted on: February 10, 2025
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Job Description:
A company is looking for a Lead Customer Service Representative
to support their customer service team and enhance customer
experience.
Key Responsibilities
Support CSR team to achieve call excellence and assist with
administrative duties
Facilitate customer issues and maintain accurate customer
databases
Coach and develop employees to improve overall call performance
Required Qualifications
High School Diploma or GED
3+ years of customer service experience in a phone-based role
Experience in the home services industry preferred
Ability to multitask and type at least 40 WPM
Proficiency with Microsoft Office or Google Suite
Keywords: VirtualVocations, Tucson , Lead Customer Service Rep, Sales , Tucson, Arizona
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