VERIFICATION SPECIALIST - APP
Company: OneMain Financial
Location: Tempe
Posted on: October 26, 2024
Job Description:
The Centralized Verification Specialists work with customer
facing teams to provide accurate and timely examinations of OneMain
consumer loan applications. -Specialists ensure that essential loan
approval stipulations are addressed, resolved, and meet company
policies. -In addition, specialists identify and escalate complex
issues as they are identified. -In the Role
- Acquire and maintain thorough knowledge and understanding of
OneMain's policies and procedures, state and federal laws and
verification workflow
- Ensure loan stipulations are distributed appropriately to
ensure that cycle time meets or exceeds customer expectations and
individual process and service level standards
- Verification activities may include validating identity,
address, and social security number; employment, auto insurance,
automobile value, lien and title verification; analyzing proof of
income and disposable income; fulfilling loan requests, perfecting
liens and reviewing loan documents for accuracy and
completeness.
- Provide escalation support on complex issues that may occur to
ensure timely and accurate processing of loan stipulations
- Identify anomalies or complex issues and decisively escalate to
provide a timely and seamless transition within the process
- Identify, investigate and/or escalate potential fraud
risks
- Act as a liaison between multiple internal and external
customers and/or vendors. -This will include written and verbal
communication with OneMain team members
- Identify process improvement opportunities to increase
efficient and effective loan stipulation verification
- Identify process related risks and offer suggestions on
potential controls to mitigate risksRequirements:
- High School Diploma or GED.
- 1+ year of prior experience in verification processing and / or
fulfillment.
- Strong communication skills (oral, written, and
interpersonal).Location: Tempe, AZThe average work week has
scheduling during standard business hours (8 AM - 5 PM) and at
least two late nights of 1 PM - 10 PM. The schedule includes at
least two Saturdays per month, one late Friday (until 7:00 PM) and
some extended hours at the end of each month.Who we AreOneMain
Financial (NYSE: OMF) is the leader in offering nonprime customers
responsible access to credit and is dedicated to improving the
financial well-being of hardworking Americans. Since 1912, we've
looked beyond credit scores to help people get the money they need
today and reach their goals for tomorrow. Our growing suite of
personal loans, credit cards and other products help people borrow
better and work toward a brighter future.Driven collaborators and
innovators, our team thrives on transformative digital thinking,
customer-first energy and flexible work arrangements that grow
lives, careers and our company. At every level, we're committed to
an inclusive culture, career development and impacting the
communities where we live and work. Getting people to a better
place has made us a better company for over a century. There's
never been a better time to shine with OneMain.Because team members
at their best means OneMain at our best, we provide opportunities
and benefits that make their health and careers a priority. That's
why we've packed our comprehensive benefits package for full- and
some part-timers with: -
- Health and wellbeing options including medical, prescription,
dental, vision, hearing, accident, hospital indemnity, and life
insurances
- Up to 4% matching 401(k) -
- Employee Stock Purchase Plan (10% share discount) -
- Tuition reimbursement -
- Paid time off (15 days' vacation per year, plus 2 personal
days, prorated based on start date)
- Paid sick leave as determined by state or local ordinance,
prorated based on start date
- Paid holidays (7 days per year, based on start date)
- Paid volunteer time (3 days per year, prorated based on start
date)
Keywords: OneMain Financial, Tucson , VERIFICATION SPECIALIST - APP, Other , Tempe, Arizona
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