Room Service Captain
Company: Disability Solutions
Location: Tucson
Posted on: October 20, 2024
Job Description:
Relax and recharge at Loews Ventana Canyon Resort, a top choice
among Arizona luxury resorts. Whether you explore the best of
Tucson or enjoy the stunning Catalina Mountain range, you can
consider us your desert oasis. Welcome to a Sonoran Escape for the
Senses.Supervises and coordinates Room Service activities and
orders in accordance with Loews Hotels standards. Delivers sets up
and serves Room Service orders, amenity presentations, provides
service for functions in Hospitality Suites.Essential Functions and
Responsibilities
- Performs departmental opening and closing duties
- Monitors and supervises department staff
- Schedules Room Service staff according to established
guidelines and forecasted needs
- Obtains Hospitality function sheets, coordinates activities as
needed to ensure timely performance of all necessary duties.
Oversee all aspects of Hospitality Suite set up, service and
breakdown
- Oversees VIP amenity preparation and delivery, monitors
in-house VIP's to ensure satisfaction
- Supervises completion of required set up / preparation, at
beginning of shift
- Inspects all equipment prior to, during and at end of shift,
reports any needed repairs to supervisor
- Inventories supplies at beginning of shift, obtains supplies
necessary to support forecasted level of business
- Coordinates preparation of coffee as required throughout
shift
- Ensures trays and carts are reset as required throughout
shift
- Checks all Room Service Orders for accuracy and completeness
prior to departing kitchen
- Oversees/performs delivery of Room Service Orders to guestroom
in a timely manner
- Monitors/sets up and serves order in guest room, according to
guest preference, in a polite professional manner
- Ensures that proper charge authorization or payment for orders
delivered is obtained
- Monitors completion of departmental paperwork to ensure
accuracy
- Coordinates pick up of soiled Room Service trays and carts from
guestrooms and corridors
- Ensures cleanliness of Room Service area and equipment
- Assigns and verifies completion of closing duties at end of
shift
- Performs administrative functions for department in accordance
with hotel standards
- Maintains special service/amenity requests files and
coordinates delivery of items requested
- Attends meetings as required to communicate with personnel and
stay current with pertinent hotel information and activities
- Coaches , counsels, retrains employees as needed to ensure
superior levels of service
- Know how to open and close Honor bar area and post charges to
guest accounts
- Submits daily requisitions for storeroom & beverage for
department
- Other duties as assignedSupportive Functions and
Responsibilities
- Promotes and applies teamwork skill at all times
- Notifies appropriate individual promptly and fully of all
problems and/or unusual matters of significance
- Is polite, friendly, and helpful to all guests, management and
fellow employees
- Attends all appropriate hotel meetings and training
sessions
- Maintains cleanliness and excellent condition of equipment and
work area
- Executes emergency procedures in accordance with hotel
standards
- Complies with required safety regulations and procedures
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
Qualifications
- Thorough knowledge of quality Room Service techniques and
standards
- Effective organization, communication and management
skills
- Ability to lift and carry food service trays weighting 35+
pounds
- Ability to work flexible schedule to include weekends and
holidaysEducation:
- High School diploma or equivalentExperience:
- One plus years experience as Room Service Supervisor/Captain in
high volume, quality hotel operation
Keywords: Disability Solutions, Tucson , Room Service Captain, Other , Tucson, Arizona
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