Customer Technical Support Specialist

Company: OSI Engineering
Location: Tucson
Posted on: February 12, 2025

Job Description:

Job Summary:

Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.

As a Customer Support / Care Experience Specialist, you will primarily be responsible for answering incoming calls regarding the usage of technical products. The ideal candidate will be passionate about creating a positive customer experience in a team-oriented environment.



Responsibilities:

Interact with customers via telephone, email, or online chat to provide support and information on products / services
Ensures that appropriate actions are taken to resolve customer problems and concerns
Capture insights from customer interactions to identify trends and emerging issues
Report process issues that require updates or adjusting
Engage in ongoing training for a comprehensive understanding of all company products and features



Qualifications:

1-2+ years of recent tech support experience (Mac and Windows preferred)
Ability to learn quickly and then help train or teach others
Ability to explain technical topics to all audiences
Excellent written and verbal communication skills
Patience, empathy, and a positive mindset
Experience with API development and integration with third-party services, a nice to have



Location: Tucson, AZ

Type: Full-Time (permanent)

Keywords: OSI Engineering, Tucson , Customer Technical Support Specialist, IT / Software / Systems , Tucson, Arizona