Banquet Captain

Company: Disability Solutions
Location: Tucson
Posted on: November 19, 2024

Job Description:

Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses.Job Specific

• Oversees all aspects of assigned banquet function activities, ensuring that all areas are properly set up and ready at the appointed time
• Schedules staff according to established guidelines and forecasted needs
• Obtains/reviews Banquet Event Orders, coordinates activities as needed to ensure timely performance of all contracted setup, food preparation and service activities
• Assigns service stations, pre and post function duties
• Supervises completion of all function set up/preparation activities
• Inspects, accepts/rejects banquet food for quality, appearance & presentation prior to service
• Works closely with Banquet Chef to ensure that all banquet food preparation and presentation meets or exceeds guest expectations and hotel standards and that food is ready at appointed time
• Monitors all banquet personnel in the performance of their duties
• Observes/assists Banquet Service personnel to ensure that all food service activities follow Star Service Standards
• Inspects all banquet service equipment prior to, during and at the end of each function, to ensure that all equipment is in proper working order
• Inventories materials and supplies at the beginning of shift, obtains sufficient materials and supplies necessary to support forecasted level of business
• Coordinates preparation of coffee, iced/hot tea as required
• Verifies banquet cover count, prepares and presents banquet check for guest payment/signature, forwards signed check, all associated documentation and payment (if received) to appropriate accounting representative
• Responds to guests complaints/comments in a positive, professional manner, follows Star Service "Own & Resolve Guest Issues" standard
• Completes Banquet Captains Report to document all function specific activities and make suggestive critique
• Coordinates all break down activities designed to leave function rooms clean, orderly and ready for the next function
• Oversees security and maintenance of all banquet equipment and supplies
• Attends appropriate meetings to communicate and acquire information pertaining to scheduled event
• Conducts meetings with department personnel as needed to keep them informed of upcoming events and activities
• Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
• Trains, appraises, coaches, counsels and disciplines departmental employees according to Loews Hotels standards
• Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
• Coaches, counsels, retrains personnel as needed in order to ensure superior levels of performance
• Other duties as assignedGeneral
  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standardsQualifications
    • High School Diploma or equivalent
    • Three + years experience as a Banquet Captain in a high volume, upscale hotel or free standing restaurant/banquet operation
    • Exceptional knowledge and understanding of various banquet and food service techniques and standards
    • Effective leadership, management, organizational and communication skills
    • Exceptional guest service skills
    • Certifications; "Certified Food Manager", "TIPS" or equivalent responsible vendor
    • Ability to lift and carry food service trays weighting 35+ pounds
    • Ability to speak, read and write the English language
    • Ability to stand, stoop, bend repetitively during entire shift
    • Ability to work flexible schedule to include weekends and holidays

Keywords: Disability Solutions, Tucson , Banquet Captain, Hospitality & Tourism , Tucson, Arizona