CUSTOMER SERVICE MANAGER
Company: Val Vista Store (Val Vista & Southern)
Location: Mesa
Posted on: October 19, 2024
Job Description:
3655 E Southern Ave Mesa Arizona, 85206, +1 (480)
5304701Position Description: -Responsible for the oversight,
leadership and achievement for the sales floor and obtaining set
sales goals for Goodwill of Central and Northern Arizona (GCNA) and
its affiliated entities. Directs all aspects relating to the daily
operations of the sales floor, leading the team and driving the
business. -Key responsibilities include building, leading, and
retaining motivated, high performing teams through effective
leadership of Retail Sales Associates.Essential Duties and
Responsibilities:
- Executes retail operations plan to achieve daily, monthly,
quarterly, and yearly goals for profit, revenue, and production for
a Retail Store location.
- Makes decisions on matters relating to the day-to-day retail
operation within his/her defined work area.
- Conducts new goods inventory and ensures proper reporting.
- Reconciles and balances all daily paperwork.
- Ensures Team Members deliver excellent customer service to
donors and customers.
- Works to de-escalate customer situations while finding an
appropriate solution; involves upper management, as needed.
- Maintains the day-to-day operations of the store including
managing and meeting Team Member and customer needs.
- Ensures store locations are clean, well-kept, and reflect the
Goodwill brand appropriately.
- Transfers to different stores at any given time due to business
needs.
- Oversees and maintains the day-to-day operations of the sales
floor including daily maintenance, custodial duties, and floor
standards.
- Provides regular mentoring and training to develop skills of
Retail Sales Associates; ensures that Team Members are operating
per company standards and procedures.
- Ensures that the store complies with all policies and
procedures relating to Security, Health, and Safety, coordinating
with various Goodwill divisions, as needed; influences any changes
necessary to meet statutory requirements, ensuring minimum risk to
Team Members and the business.
- May perform tasks such as dropping off the bank deposit,
helping at other stores, and attending personal training and
development classes, as needed.
- Processes complex sales transactions, including customer
returns.
- Collaborates with store leadership to establish clear company
vision and ensure Team Member engagement.
- Responsible for performance management (coaching, discipline,
performance improvement plans, and annual reviews), staffing,
compensation, and development of Team Members.
- Provides regular mentoring, training, and coaching to develop
skills of Team Members.
- Plays critical role in driving company culture change efforts
and change management processes.
- Models Goodwill Core Values - Trust, Collaboration, Engagement,
Ownership, and Innovation.
- Performs other related duties, as assigned.Minimum
Qualifications (Education, Experience, Skills):
- High School Diploma, GED, or equivalent work experience
- One-year work experience in Retail Management, preferred
- One-year customer service experience required
- Proficient in Microsoft Office Suite
- Ability to pass a background check and drug screen, where
applicable for position
- Ability to speak and read English proficientlyYou will be
eligible for a comprehensive Total Rewards package, 1st of the
month following 60 days of employment that includes the following:
- 5 Medical Plans
- Employer Funded Health Reimbursement Account (HRA)
- 3 Dental Plans
- Vision Plan
- 401K (Immediate participation upon hire)
- Employer Paid Life Insurance
- Employee Assistance Program (EAP)
- Paid Time Off; Sick and Vacation
- Paid Holidays
- These are just a few highlights of our key benefit
offerings!Become a valuable part of our team and work for a company
which has been named a Best Place to work by the Phoenix Business
Journal 4 out of the last 5 years. Work for a company which has
seen double digit growth year after year for nearly a decade. Work
for a company which values diversity and is centered on success.
Goodwill of Central & Northern Arizona - We Put People to
Work!Goodwill of Central and Northern Arizona endeavors to make our
website accessible to any and all users. If you would like to
contact us regarding the accessibility of our website or need
assistance completing the application process, please contact HR
Support at 602-535-4000, option 5, or
RecruitingOperations@goodwillaz.org.We consider applicants for all
positions without regard to race, color, religion, sex, sexual
orientation, national origin, age, marital or veteran status, the
presence of a non-job related medical condition or disability, or
any other legally protected status. We will make reasonable
accommodation and modification, including adaptive devices, to
assist any person with a disability to apply for and, if hired, to
perform the duties the position they seek. Assistance could include
help in completing on-line application as well as providing
alternative communication, e.g., Braille and Large Print.PHISHING
SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill
Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several
companies recently made aware of a phishing scam involving con
artists posing as hiring managers recruiting via email, text and
social media. The imposters are creating misleading email accounts,
conducting remote "interviews," and making artificial job offers in
order to collect personal and financial information from
unsuspecting individuals. Please note that GCNA/GIMV only use
company email addresses, which contain "@goodwillaz.org" or
@gimv.org", to communicate with candidates via email. The company
also uses secure tools on our website to receive data from
applicants and would never ask them to submit their personal
banking information to apply for an open job. -If you are contacted
by someone about an open job at GCNA/GIMV, please verify the domain
of the sender's email address and that they are asking you to apply
on this website. If you believe you have been a victim of a
phishing scam, please visit the Department of Homeland Security's
Cyber Smart website () to learn how to report it.
Keywords: Val Vista Store (Val Vista & Southern), Tucson , CUSTOMER SERVICE MANAGER, Executive , Mesa, Arizona
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